You plan to select Three Mobile as your mobile operator, but is this the right choice? This article will provide you with the views of Three Mobile that you need to make an informed decision.
There are many credit and data providers in the market, and if you want to make sure that you’ll have data everywhere and the best offer for your money, the selection of Three Mobile is in your interest because it’s one of the most reliable telecommunication service providers.
Below, you’ll find a presentation of Three Mobile UK and all you need to know about this network operator, its feedback, as well as a practical guide on how to load your three devices using Monisnap, the most accessible service to charge money on the market.
Three Mobile Review
Three’s massive investment in expanding the network has paid off. We have seen a vast improvement in 4G coverage, with signal in places you use to drop 3G in.
The 5G network is also recognized by independent speed testers as the fastest in the UK. The 4G speeds are the second fastest after EE. And Three also has our preferred WiFi calling technology in use.
We are a little disappointed that Three has reduced its value-added services over the years. Standard EU and global roaming is no longer available. Benefits such as free data streaming are also no longer available.
But this has also been reflected in Three’s prices. They are virtually always the cheapest of the four major UK networks for SIM-only cards. If you have ruled Three out so far, it is time to reconsider.
Network coverage and speed
Three covers 99% of the UK and is now the second network, alongside EE, to reach more than 60% on its 5G network. 5G was the key to improving Three’s overall performance. While the average 4G/5G download speeds are still below those of EE (34.7 to 65.1 Mbps), 5G speeds are better in some areas. In RootMetrics’ most recent round of testing, Three was the only network to reach an average 5G download speed of over 100 Mbps in all 16 cities where RootMetrics tested, and it even exceeded the 200 Mbps mark in nine of them. If you are looking for the fastest 5G service, this is a real contender.
Satisfaction with Three’s signal strength and speeds is quite high: over 68% of users say they are satisfied with the signal strength. At the same time, Three is above average in surfing the Internet and streaming audio and video. Unfortunately, Three did not do well enough to earn a reliability award, as Voxi, Giffgaff, and Talkmobile all performed better.
Cost Performance
Three offers the best service compared to other companies in the industry. There are some great plans, but you can also find cheaper ones. One of the main things that you can save on Three is an unlimited data bundle. The Three pricing plan might be ideal for a data-intensive lifestyle.
In the case of PAYG (Pay As You Go), Three offers a data pack very cheaply, and some are even better than the one-month SIM-only option per GB. However, it can quickly cost you more if you just top up your data communications and rely on data add-ons when you need them.
Roaming
Three’s free international roaming has become a thing of the past. Instead, Three offers 28 or 56 one-day roaming passes on its more expensive Value or Complete plans, providing enough EU roaming for most people’s vacations and business trips. However, cheap light plans, fractions, text, and data in the EU require 2 pounds per day, while other regions such as the US, Australia, and Brazil require 5 pounds per day. Beyond these regions, calls will be even higher, at 2.50 pounds per minute, 35 pence per text, and 3 pounds per MB of data. Other networks would be considerably cheaper for frequent travelers.
Customer Service
Three has a comprehensive online support system. It has a very effective live chat, which is the way Three prefers to contact you. If you’d rather pick up the phone, Three has staff to accept your call. The customer service number is 0333338 1001 (333 of the Three phones) and it is available from 8am-8pm Monday to Friday and from 9am to 6pm at the weekend. You can also contact him through social media by delivering a message on Twitter or Facebook.
As regards the overall assessment of customer service, in the most recent Ofcom customer satisfaction survey, Three was last among the other classed suppliers (including EE, Giffgaff, O2, Tesco Mobile, Virgin Mobile, and Vodafone) with a result of 83 %, with an average sector of 87 %. Greater concern is the fact that only 75% of customers are satisfied with the signal they receive, which is 6% below the sector average of 81%.
The information of Three on how to resolve complaints or to refer them to an independent judge shall be conspicuous, and there is a special page on which you can obtain all the necessary information.
Three stores and offline experience
Three’s stores are located in the central streets of the United Kingdom. If you’re a guy who prefers the city’s stores over online shopping, or you just like to get help yourself instead of calling, that’s nice.
Shop service is good, the devices are available for testing, and the staff is trained for all the latest offers, which means you have to leave with the best contract and device that matches your needs.
Conclusion
The selection of Three Mobile for your mobile operator has both advantages and disadvantages. The positive thing is that Three made significant investments in the extension of its network, which led to a significant improvement in 4G coverage and the recognition of its 5G network as the fastest in the UK by independent speed testers. The network covers 99% of UK territory, and if you give priority to the fast 5G service, Three is a strong contender.
In terms of costs, Three offers competitive prices and is constantly one of the most accessible options among the large UK networks. The availability of data packages makes it an attractive choice for people with intensive lifestyles that require a lot of data.
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